Shipping & returns

Shipping

• We deliver anywhere in South Africa by courier.
• Standard delivery: R95 per order.
• Free delivery on orders over R1,000.
• Items are printed to order. Production time is shown on each product page (usually 2–5 working days), followed by 2–5 working days for delivery.
• You will receive tracking details by email as soon as your parcel ships.

Returns & refunds

Because most items are printed to order (and many are personalised), we can't accept returns for change of mind on custom or personalised items.

• Damaged or defective? Email a photo to info@layerline.co.za within 7 days of delivery and we'll reprint or refund the item.
• Wrong item? If we made a mistake, we'll fix it at our cost.
• Non-personalised items in their original condition may be returned within 7 days of delivery — the customer is responsible for return shipping.

Refunds are processed by EFT within 7 working days of approval, in line with the Consumer Protection Act.