Frequently asked questions
How long does my order take?
Every piece is printed to order. Most items are printed within 2–5 working days (shown on each product page), then shipped by courier, which usually takes 2–5 working days depending on where you are in South Africa.
How much is shipping?
Standard courier delivery is R95 anywhere in South Africa. Orders over R1,000 ship free.
How do I pay?
We don't take payment online yet. After you place your order you will receive an email with our EFT banking details — use your order number as the reference. We start printing as soon as payment reflects.
Can you print something custom?
Yes! Use our custom print request form to describe what you need and upload a 3D file, sketch or photo if you have one. We will reply with a quote, usually within 1–2 working days.
What materials do you use?
Mostly PLA (great detail and colour range), PETG (tougher and more heat resistant), TPU (flexible) and high-detail resin for miniatures and figurines. Each product lists its material.
Are the colours exactly like the photos?
We match photos as closely as we can, but filament colours can vary slightly between batches and screens. If an exact colour matters, mention it in your order notes and we will get in touch.
Can I change or cancel my order?
Yes — as long as we haven't started printing. Email us with your order number as soon as possible.
What if my item arrives damaged?
We pack carefully, but if something goes wrong in transit, email us a photo within 7 days of delivery and we will reprint or refund it.
Do I need an account to order?
No, you can check out as a guest. An account lets you track orders, save your address and keep a wishlist.
